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ManpowerGroup is New Zealand’s leader in the creation and delivery of innovative workforce solutions and service, enabling their clients to win in the changing world of work. Their services span the entire employment cycle including permanent, temporary and contract recruitment, graduate and project recruitment, employee assessment, training, outplacement, outsourcing and consulting.

Established in Auckland and Wellington in 1996, ManpowerGroup has many year’s experience in the local market. They operate out of five locations nationwide and a number of onsite client locations. Manpower employ 35 personnel nationally and payroll over 1,000 temporary candidates each week.

Pioneers in their industry sector, Manpower New Zealand were one of the first companies to adopt and integrate WorkPro into their business processes in 2009, and now utilise WorkPro for both work health and safety inductions and Ministry of Justice (MoJ) checks.

Why choose WorkPro?

“As an existing customer we were happy to take up the new MoJ service offering from a trusted supplier, it met a need in our business. Prior to that our staff applied directly to the Ministry of Justice for the checks using an entirely paper based process, and had no option but to wait the 20 days plus for results. This often meant candidates could not be placed until the results arrived, as for internal practices clients required all Manpower associates to have their MoJ checks received prior to commencement. This in turn created gaps in delivery at times where clearance was unable to be obtained in the timeframe required.”

“We love the availability of the system, and the electronic format makes it so easy to meet clients’ service delivery expectations,” said Natasha Russell, Quality Consultant.

The impact of using WorkPro

“The ability to offer priority MoJ checks has enabled us to deliver a client request that we would not previously have been able to meet. It has definitely improved our service delivery, and we are now able to secure business that requires priority clearance where we couldn’t previously.”

WorkPro goes over and above

In March 2015 one of our Business Managers for New Zealand received an urgent customer request.

  • Linda Jones, Manpower Business Manager elaborates. “Our client had a five and a half day lead time to provide staff for a contact centre. All needed to have completed an MoJ check before they could start. Normally under the priority service this takes five working days. For this project we initially had 30 positions required, followed by another 15 a week later.”
  • “We accepted the challenge knowing we had only recently gone live with WorkPro’s MoJ Priority Checks in November 2014. Our three Auckland teams pulled together to recruit the candidates. However it became apparent that – given the tight timeframes – they needed help processing the MoJ Priority checks for the numbers involved.”
  • “We reached out to WorkPro for advice. Despite being a public holiday in Melbourne that day, Tania from WorkPro was available and able to come up with a solution. Over the next few days she maintained contact with the New Zealand team, which resulted in MoJ checks being returned within three days and all positions being filled, enabling us to meet the client’s needs in full. This would not have been possible without the extra support offered by WorkPro.” 

“Very good result and a very accommodating team at WorkPro,” Audrey Rasche, Manpower Business Manager.

Getting started with WorkPro

“Introducing the WorkPro system into our processes did take some planning and preparation by our Head Office support teams in order to integrate it with existing policies and procedures around background checking for New Zealand – including setting up access, pilot testing, developing training materials and finally running internal training webinars. This all occurred across four weeks. It was great to have Tracey from WorkPro co-present the training webinar,” said Natasha Russell, Quality Consultant.

We’ve onboarded and inducted nearly 3,000,000 candidates since 2008

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