If you’ve previously registered for a WorkPro account, then you will have received a confirmation email from WorkPro advising your username and confirming your registration. Can’t find the email? Don’t forget to check your spam or junk email folder.
If you have forgotten your username, click the “Forgot your username” link from the portal login page, then enter the email address you used to register with WorkPro. An email will be sent to you confirming your username.
If you have forgotten your password, click the “Forgot your password” link from the portal login page. You will need to enter your WorkPro username, and an email will be sent to you with further instructions. If you cannot remember your WorkPro username, follow the steps outlined above.
Important note: If you have multiple WorkPro profiles using the same email address, you will need to contact WorkPro for this information.
A CAPTCHA code allows WorkPro to verify that a human is trying to register, not an algorithm or robot.
If your registration returns an invalid CAPTCHA code error, wait for the green tick before pressing submit on the registration.
You may use WorkPro on a mobile device, however, for the best experience, WorkPro is better accessed via a PC, laptop or tablet.
Important note: We are always improving WorkPro’s compatibility with mobile devices.
For the best WorkPro experience, we recommend using an up-to-date version of Google Chrome or Mozilla Firefox. We do not support Internet Explorer.
It can take up to 20 business days to know the outcome of a referred police check.
Your recruiter/employer will receive an email notification advising them that you have completed the requested module.
Important note: There may be other modules or tasks that you need to compete. Please check the email sent by your employer or recruitment agency for details of any additional modules or tasks.
All successfully completed WorkPro modules are valid for two years. You may redo a module at any time – however this is only within two months of the expiry date.
You can change your subscription level and add additional services at any time during your agreement period with no penalty.
Simply contact us to advise which package you would like to move to and additional services you’d like enabled. Upgrades can be made instantly so you can start using it straight away, or in your next billing cycle.
To discover which package is right for you, call us to discuss your business needs and we can help you decide!
Every WorkPro subscription includes comprehensive training and ongoing support for your business as well as your users.
After your account is activated, we facilitate individual and group training sessions for your staff to get you up and running quickly. This can be delivered via webinar or in person, depending on your requirements. Training focuses on core WorkPro features and functions, as well as how your business can best implement WorkPro into current HR processes for a powerful streamlined solution.
WorkPro offers live phone and email support for clients and candidates to answer questions fast. Phone support is available from 8:30am to 6pm AEST.
Getting started with WorkPro is simple – the platform integrates seamlessly into any current HR and onboarding process. Unlike other HR software, which can take three to six months to implement, you can start enjoying your new WorkPro dashboard and streamlining your compliance in a matter of hours!
WorkPro is an online cloud-based platform which means it can be accessed and managed anywhere, anytime with a single login and password. After activation, which can be done in a matter of moments, all features may be used straight away.
WorkPro can be used for business as a stand alone platform or as part of an integration with your existing HR software. See our marketplace for further details or contact your software vendor to ask about a WorkPro integration.
WorkPro packages include full access to our modules library. Each subscription comes with training, live support for your business and users, and your own WorkPro dashboard to deliver, track and manage everything with ease.
The dashboard accesses staff profiles which store integrated records and results from every user footprint. An intuitive layout with powerful overviews and traffic light colour coding highlights critical items, enabling faster decision making.
The all-in-one platform streamlines workforce training and compliance, for company-wide reporting and control.
The WorkPro platform is fully customisable and configurable to help your business deliver, track and manage training and compliance, your way.
Configure your induction packages to enable easy requesting and establish a standard for your business. Find and report on the unique attributes of staff and candidates that makes sense for your business.
Add the customisation upgrade to use your brand identity on the platform and enhance user experience for your staff and candidates by uploading your own content. This includes a branded login page, your own logo across the platform, and the ability to fine tune inductions and eLearning to suit your specific business needs. Customisation also gives you the power to upload and host your own content, build your own modules tailored to your business, and change which modules are available for users in the library. Why build and maintain your own training platform when you can brand ours?
WorkPro offers three subscription packages to suit businesses large and small.
The Bronze package (up to 150 users annually) is perfect for light use, Silver (up to 250 users) is a great mid-range option and the Gold package (up to 500 users) provides large businesses with the ability to meet the needs of larger workforces.
If you are looking for a 500+ user solution, we can tailor an Enterprise package that will match your exact requirements.
If you’re a small business looking for a flexible solution to get started, a casual WorkPro subscription can be selected which starts at just $24 per user.
The WorkPro platform provides businesses with an all-in-one training and compliance solution for their workforce. This allows for powerful filtering and reporting.
You’re only one click away from a range of smart filters that can quickly check, monitor and track your workforce progress. Deep dive in on the data you need to make decisions fast, then run reports instantly to stay accountable and in control at all times.
Every footprint your candidate leaves in their online induction and eLearning, background check and document uploads can be found and used for reporting.
WorkPro information is stored in dynamic staff profiles which include records for each staff member across all services.
Candidate details remain visible and searchable from your WorkPro dashboard unless they are deleted or archived. You can do this by clicking on the filtering function on your dashboard.
WorkPro automatically manages the secure storage, archive and destruction of sensitive reports and documents in line with government requirements. For this reason, results of background checks may not be accessed after a certain date. This ensures your business is compliant with auditing requirements for government and authority databases from which information is obtained.
For more information about document storage and time periods of results, please contact us.
WorkPro integrates directly with Department of Home Affairs’ VEVO database so users can perform Work Rights Checks from inside the WorkPro platform, instead of logging in to VEVO every time. This service is available as part of our relationship with the Australian Government Department of Home Affairs.
Verifying work rights for overseas candidates is a legal obligation for all Australian employers, and a time and resources burden for HR departments everywhere.
WorkPro simplifies the process with an easy online system, including the ability to send bulk requests, and track and manage results under staff profiles via a single dashboard. Ongoing monitoring is critical, so we’ve made it easy by automating expiry notifications. Coupled with a robust filtering function, this means checking work rights is no longer an administrative burden.
WorkPro makes privacy of candidate and staff information simple for businesses by managing it for them.
All sensitive data is tracked, managed and stored in the WorkPro platform in line with Australian and New Zealand Privacy Acts. WorkPro ensures your HR department is compliant with current privacy laws.
WorkPro also manages the secure storage, archive and destruction of sensitive information and documents in line with government requirements. For this reason, results of background checks may not be accessed after a certain date. This ensures your business is compliant with auditing requirements from the Australian Criminal Intelligence Commission (ACIC), New Zealand Ministry of Justice (MoJ) and similar authorities from which checks are obtained.
An Australian national police check is the process that involves identifying and releasing any relevant Criminal History Information (CHI) subject to relevant spent convictions/non-disclosure legislation and/or information release policies. This information is sourced from the databases of all Australian police jurisdictions. The information is held centrally by the Australian Criminal Intelligence Commission (ACIC).
WorkPro’s online police check service offers secure integrated access to the ACIC, to retrieve relevant data and results almost instantly.
An Australian national police check can also be referred to as:
– Police check
– Police history check
– Police clearance check
– Police criminal check
– Police record check
– Criminal history check
A National Police Check report contains:
An Australian Federal Police check is primarily used for Visa, immigration and citizenship purposes. It is used for applicants who live outside of Australia, and also overseas adoption purposes. In addition, if you are employed in Australian Commonwealth facilities or work in the Australian Capital Territory (ACT), Jervis Bay Territory or external Commonwealth territories, a Federal Police check is needed.
For all other purposes an Australian national police check is acceptable throughout Australia. In most cases employers seek a national police check for volunteer and employment purposes.
An Australian Criminal Intelligence Commission (ACIC) accredited organisation is an organisation that ACIC have assessed and approved to administer the police checking service on behalf of individuals and customers. ACIC accredited organisations are entrusted with direct access to the National Police Checking Service Support System (NSS) to submit applications and retrieve police check results for consenting applicants.
Accredited organisations include Australian federal, state and local government agencies, private sector businesses, not-for-profit organisations and screening units for working with children or vulnerable people.
The Australian Criminal Intelligence Commission (ACIC) has accredited a number of organisations to assist individual’s and company’s apply for and submit a police check. These organisations are entrusted with direct access to the National Police Checking Service and play a vital role to help safeguard the Australian community.
The accreditation process means demonstrating adherence to strict guidelines that are stipulated by ACIC that must be followed by every accredited company.
Accreditation obligations include following identity requirements, an agreed verification process, and abiding by stringent security and data privacy requirements.
Accredited companies are regularly audited by ACIC to ensure adherence to the agreed guidelines.
WorkPro has been accredited by the ACIC since 2012 and therefore able to offer Australian police check online service to companies and individuals.
WorkPro’s police check online service includes every State Australia wide.
Using WorkPro as your national police check online partner, you can expect most checks to be processed within one hour.
The outcome of the processed check will be ‘No Disclosable Court Outcome’ (NDCO) or ‘Referred’. Referred can occur in approximately 30% of all national police checks ordered. If this occurs, your result may take from 1 – 15 business days to be finalised. A Referred status means that the check will be manually reviewed before it is finalised as a NDCO or Disclosable Court Outcome (DCO).
WorkPro has no control or influence over the manual review and we cannot predict if any check will be delayed.
WorkPro partners with ACIC to work together aiming to process 95% of police checks withing 10 business days, noting that:
Processing a police check can take longer if the applicant shares similar details with other individuals recorded in police systems, particularly if they have a common name.
A national police check is a ‘point in time’ check, meaning results reflect police records at the date and time the result is released. Information disclosed includes:
The Australian Commonwealth Spent Convictions Scheme means that certain criminal convictions are not disclosed after a period of good behaviour. The Scheme applies to convictions for less serious Commonwealth, State, Territory and Foreign offences, and also covers pardons and quashed convictions. A conviction for a State or Territory offence may also be covered by a spent conviction scheme in the relevant state or territory. Importantly, any unauthorised disclosure and use of this information is also prohibited. Generally speaking, a spent finding is:
The above waiting periods are intended to demonstrate that the individual has been of good behaviour and has not re-offended during the five year or ten year period.
The Commonwealth Spent Convictions Scheme generally does not apply to more serious convictions, where the individual has been sentenced to imprisonment for more than 30 months.
NDCO is defined as ‘no disclosable court outcomes’. This result indicates that there is no police history information is stored against the individual, or no information that may be released (for example, information regarding spent convictions).
Once a check is submitted using WorkPro online police check application service, the information is verified by a specialist WorkPro team member before it is submitted to the ACIC online police check service. Once the police check is submitted, the result can be returned within 30 minutes.
DCO stands for ‘disclosable court outcomes’. Specifically, the record of court convictions and findings of guilt, subject to the application of relevant spent conviction legislation.
Referred means that when your police check application has been submitted online, it has been ‘flagged’ for further review prior to finalising the police check.
This might mean that your information may be a match against somebody on the database with a similar name, gender and/or date of birth. When this occurs, there is a manual process of review into the application, in consultation with each of Australia’s police agencies, to resolve the match.
It can take 20 business days to be finalised. Once the criminal background check has been finalised, you will be notified by email.
WorkPro is an organisation accredited by the Australian Criminal Intelligence Commission (ACIC) as a third-party national police check partner.
Accredited in 2012, WorkPro is highly experienced in managing background checks across a broad range of industries.
WorkPro offers a simple, secure process, available on any device, and the ability to return results within minutes! Here is how our process works:
STEP 1: CANDIDATE REQUEST
A registered WorkPro customer sends an electronic request from the WorkPro platform to complete the national police check application.
STEP 2: APPLICATION PROCESS
The candidate receives the email request and completes the application online, providing relevant personal information, supporting identity documentation and consent.
STEP 3: IDENTITY AND CONSENT
Prior to 1 July 2018, police checks required an applicant to provide what was previously known as 100 points of identification. Today, following the implementation of the National Identity Security Strategy, a police check now incorporates the requirement for an applicant to provide four forms of identification against strict categories and provide express informed consent. Identity document categories are as follows:
Whilst a commencement document may be relatively easy for an Australian Citizen to provide, for non-Australian citizens, it may be more difficult to meet the criteria for this category.
It may be necessary for non-Australian citizens to provide their work rights visa. To do this, applicants can utilise WorkPro’s free, integrated Department of Home Affairs VEVO database to complete a work rights check, instantly able to upload the result as their commencement of identity document. WorkPro is one of only a handful of companies integrated with the VEVO database, meaning the work rights check can be completed without the need to leave the WorkPro platform!
STEP 4: VETTING AND SUBMISSION
Once the applicant provides evidence of their identity and informed consent, a WorkPro customer is expected to review the application, compare, confirm and accept the authenticity of the identity documents, and submit the application via a secure on-line portal.
In keeping with our commitment to privacy, security and robust compliance, WorkPro additionally reviews every application and identity document to confirm the application and documentation is accurate, correct and the identity is compared for authenticity. Once confirmed, the application is submitted to the Australian Criminal Intelligence Commission’s (ACIC) National Police Checking Service Support System database. Here, a database search uses the applicant’s name, sex and date of birth to seek matches against persons of interest (POI) known to police.
STEP 5: THE OUTCOME
NDCO
If no potential matches are found, an instant result or initial clear is returned, known as a ‘NDCO’ (no disclosable court outcome). This means there is no police history information recorded for the individual’s details as submitted and the result is returned to WorkPro’s secure portal. The customer is alerted via email that the result is finalised.
Referred and matching for persons of interest
An initial check may return as ‘referred’ when a potential match against a person of interest (POI) is returned. In this case, the check is referred to the police agency where the relevant information is held, and the agency determines whether the applicant is the same person as the POI – this is known as ‘matching’.
In some circumstances, the police agency may need additional information to assist with making a matching decision. If this is the case, the agency will raise a request for further information, generally in the form of additional personal details, such as previous addresses, photo ID or asking an applicant attend a police station to submit a fingerprint sample.
If the police agency determines that the applicant is not a match with the person of interest, the referral result is NDCO.
Confirmed match and vetting of disclosable information
If the police agency determines that the applicant is a match with the person of interest, the check moves into the vetting stage. Here, relevant legislation and information release policies are applied to determine the type and amount of information about the candidate that can be released. The check then goes into the final vetting stage.
The police agency in the state or territory in which the accredited organisation (that is, WorkPro) has its registered business reviews vetted results and applies its own legislation and policies to determine what information may be released to the accredited organisation.
DCO
This information is returned as a ‘DCO’ (disclosable court outcome) result. This means there is police history information recorded for the individual’s details as submitted. Specifically, a record of court convictions and findings of guilt, subject to the application of relevant spent conviction legislation in the relevant jurisdiction.
STEP 6: DELIVERY OF RESULTS
At the end of the process, a National Police Certificate (NPC) is issued, outlining the results of the check:
How do I apply/order a Police Check?
Using WorkPro’s police check online service, the process is as follows:
WorkPro provides results electronically so that you have instant access to your information, and to allow you the option of printing hard copies or passing on the information electronically.
To comply with National Identity Security Strategy and Australian Criminal Intelligence Commission (ACIC) requirements, WorkPro’s online system enables applicants to provide the following documents in order to successfully complete an Australian national police check:
A list of the documents can be reviewed here.
At least one of the documents must include a photo of the applicant. In addition, the documents must show the same name as the claim, or evidence of a change of name is also required. The following are not acceptable:
When individuals and organisations seek to conduct an online police check, a key concern should be the security of the system and processes given the sensitive nature of the information.
If you are wanting to process national police checks online, you need to ask the provider how they secure information an on-line and to prove their accreditation with the Australian Criminal Intelligence Commission (ACIC).
WorkPro has been accredited by the ACIC since 2012 and its online criminal background check service is secured in line with the Australian Criminal Intelligence Commission’s stringent security and audit terms. WorkPro regularly undertakes internal and external audits to ensure it remains in line with the Australian Government’s legislated requirements.
WorkPro manages compliance standards on your behalf, ensuring data is properly and securely stored, archived and destroyed in accordance with national laws.
There are many reasons as to why some police checks may take longer than others to process, including:
Records are stored for 12 months within WorkPro. The certificate is then permanently destroyed and the record automatically archived in line with the Privacy Act.
The outcome of the check is available for viewing permanently as a reliable audit trail.
The applicant does have the right to request their check to be destroyed after 90 days. The process that needs to be followed by an applicant to request their check is destroyed is formal, and managed directly between the applicant and WorkPro.
A candidate must be at least 16 in order for a national police check to be completed. In addition, anyone under the age of 18 must have the informed consent of a parent, guardian or legal representative.
It is not possible to process a police check without the candidate express informed consent. WorkPro checks the signature provided during the application process as part of the verification process prior to submitting the check to ACIC.
The applicant must provide signed and informed consent in order for a national police check to be completed. By doing so, they are consenting to the specific purpose of a police check. If another national police check is required for a different purpose, they must consent again. Consent can be provided in the form of a digital signature, and is collected as a part of WorkPro’s application process.
Using WorkPro, the applicant will receive a copy of their National Police Certificate. In addition, it is an Australian Criminal Intelligence Commission requirement that the applicant is automatically and immediately advised if there is a disclosable court outcome and provided with clear instructions on how to dispute the outcome if it contains an error. The WorkPro platform automatically ensures this requirement is addressed.
A National Police Check will display all releasable court outcomes from all states and territories of Australia, based on respective policies/legislation.
There is no difference in the police check document you would receive from WorkPro, another broker, or state or federal police, as we all use the Australian Criminal Intelligence Commission system to obtain the same information.
There are however differences in the speed, efficiency, and security of the service you receive and the way your police check is delivered to you.
If you need a NSW police check, WorkPro can assist you by providing a fast-online service.
The police check can be used for employment, voluntary work and occupation-related licensing or registration purposes.
Even if you apply for a NSW police check, the information will be checked against the national database and return information if the applicant has a criminal history that can be disclosed in any State in Australia.
Once the request has been submitted, WorkPro will verify the person’s application form and submit the check to Australian Criminal Intelligence Commission (ACIC) and you can expect the check to be returned within 30 minutes.
WorkPro is accredited by the Australian Federal Government to conduct nationally coordinated criminal history checks in NSW.
The issued certificate is valid nationwide and within NSW.
If you need a police check in Victoria, WorkPro can assist you by providing a fast online service.
Once the police certificate has been finalised, it can be used for employment, voluntary work and occupation-related licensing or registration purposes.
Even if you apply for a criminal check in Victoria, the check will cross-reference the national database and return information if the applicant has a criminal history that can be disclosed in any State in Australia.
Once the Victorian police check has been submitted, WorkPro will verify the person’s application form and submit the check to Australian Criminal Intelligence Commission (ACIC) and you can expect the check to be returned within 30 minutes.
WorkPro is accredited by the Australian Federal Government to conduct nationally coordinated criminal history checks in Victoria.
When you apply for a police check in South Australia, you are also applying for a National Police Check.
WorkPro makes obtaining a South Australia police clearance certificate simple. The SA police check application can be completed securely from your computer, mobile or tablet.
Most South Australia (SA) police checks are returned to applicants within 30 minutes.
A police check in South Australia lists an individual’s disclosable court outcomes and pending charges sourced from the databases of all Australian police agencies.
WorkPro is accredited by the Australian Federal Government to conduct nationally coordinated criminal history checks in South Australia.
The criminal record check issued by WorkPro is valid nationwide and within South Australia (SA).
If you need a QLD police check, WorkPro can assist you by providing a fast-online service.
The police check can be used for employment, voluntary work and occupation-related licensing or registration purposes.
Even if you apply for a QLD police check, the information will be checked against the national database and return information if the applicant has a criminal history that can be disclosed in any State in Australia.
Once the QLD request has been submitted, WorkPro will verify the person’s application form and submit the check to Australian Criminal Intelligence Commission (ACIC) and you can expect the check to be returned within 30 minutes.
WorkPro is accredited by the Australian Federal Government to conduct nationally coordinated criminal history checks in QLD.
The criminal record check issued by WorkPro is valid nationwide and within QLD.
If you need a WA police check, WorkPro can assist you by providing a fast-online service.
The police check can be used for employment, voluntary work and occupation-related licensing or registration purposes.
Even if you apply for a WA police check, the information will be checked against the national database and return information if the applicant has a criminal history that can be disclosed in any State in Australia.
Once the request has been submitted, WorkPro will verify the person’s application form and submit the check to Australian Criminal Intelligence Commission (ACIC) and you can expect the check to be returned within 30 minutes.
WorkPro is accredited by the Australian Federal Government to conduct nationally coordinated criminal history checks in WA.
The criminal record check issued by WorkPro is valid nationwide and within WA.
If you need a TAS police check, WorkPro can assist you by providing a fast-online service.
The police check can be used for employment, voluntary work and occupation-related licensing or registration purposes.
Even if you apply for a TAS police check, the information will be checked against the national database and return information if the applicant has a criminal history that can be disclosed in any State in Australia.
Once the request has been submitted, WorkPro will verify the person’s application form and submit the check to Australian Criminal Intelligence Commission (ACIC) and you can expect the check to be returned within 30 minutes.
WorkPro is accredited by the Australian Federal Government to conduct nationally coordinated criminal history checks in TAS.
The criminal record check issued by WorkPro is valid nationwide and within TAS.
If you need an ACT police check, WorkPro can assist you by providing a fast-online service.
The police check can be used for employment, voluntary work and occupation-related licensing or registration purposes.
Even if you apply for an ACT police check, the information will be checked against the national database and return information if the applicant has a criminal history that can be disclosed in any State in Australia.
Once the request has been submitted, WorkPro will verify the person’s application form and submit the check to Australian Criminal Intelligence Commission (ACIC) and you can expect the check to be returned within 30 minutes.
WorkPro is accredited by the Australian Federal Government to conduct nationally coordinated criminal history checks in the ACT.
The criminal record check issued by WorkPro is valid nationwide and within the ACT.
If you need a NT police check, WorkPro can assist you by providing a fast-online service.
The police check can be used for employment, voluntary work and occupation-related licensing or registration purposes.
Even if you apply for a NT police check, the information will be checked against the national database and return information if the applicant has a criminal history that can be disclosed in any State in Australia.
Once the request has been submitted, WorkPro will verify the person’s application form and submit the check to Australian Criminal Intelligence Commission (ACIC) and you can expect the check to be returned within 30 minutes.
WorkPro is accredited by the Australian Federal Government to conduct nationally coordinated criminal history checks in NT.
The criminal record check issued by WorkPro is valid nationwide and within NT.
Many employers check references as part of a recruitment or hiring process. A reference check is when an employer contacts a job applicant’s previous employers, schools, colleges, and other sources to learn more about his or her employment history, attitude, approach to work and why they left a previous role.
Both background checks and reference checks are a function of the hiring process.
A background check confirms CV data. It can include and is not limited to, the verification of job titles, such as dates of employment and sometimes salary. It often includes verification of education, diplomas as well as certificates and association memberships. It will also include other things not listed on a CV such as criminal checks, and credit ratings.
Social media searches are often included in a background check.
A qualitative reference check is an interview of work related references that give you a glimpse on how the candidate works and how they have performed in the past.
Asking the right questions will give you a sense of what the candidate can do for your organization and how they work best. A thorough investigative reference check will give you a glimpse into the candidate’s past performances, triumphs and failures.
Checking reference is an opportunity to confirm the candidate’s ability to do the job but also understand their motivations and how best to manage them as part of a strong retention strategy.
As workforces evolve, and working arrangements change, it is not just about the work a candidate does, but their attitude, aptitude, communication skills and their potential to grow and adapt.
Other styles of background and probity checks provide factual information, use checks such as employment history check or qualification check to provide this data. Use a reference check as a way of getting more personal.
For this reason, the reference check needs to be structured with the right mix of question types to ensure the process is valuable and provide deep insights.
Reference checks can be grouped in to three logical categories: Essential, Personal Attributes, Role Specific. Whilst it is important to tailor a reference to suit your organisation’s or the jobs needs, it is useful to build a common template for all prospective hires. A list of questions might include:
Referoo is the leading online reference checking tool, you can read more about the WorkPro and Referoo integration here: https://www.workpro.com.au/partnerships/referoo/
An online, automated reference check avoids the risk of recruiters asking discriminatory questions or recording details incorrectly.
Moving the reference check from a conversational-based approach to a written question and answer approach boosts the accuracy, consistency and reliability of data.
A more precise and secure data collection process adds layers of governance, security and compliance to the recruitment process, which significantly reduces the risk of reference fraud and bad hires.
We’ve onboarded and inducted nearly 3,000,000 candidates since 2008
