IMPORTANT NOTICE

WorkPro is hosted within the Microsoft Azure data centre in Victoria. From time to time, underlying problems in the Azure infrastructure can have an impact on the WorkPro system. Azure is reporting to WorkPro that there is an intermittent issue with the underlying database that serves WorkPro. They are currently working with the WorkPro Platform Team to resolve the issue.

Frequently asked questions

Have your questions answered here

WorkPro for Individuals

My account

How do I know if I have previously registered for a WorkPro account?

If you’ve previously registered for a WorkPro account, then you will have received a confirmation email from WorkPro advising your username and confirming your registration. Can’t find the email? Don’t forget to check your spam or junk email folder.

I’ve forgotten my WorkPro username or password. Can I check to see what they are?

If you have forgotten your username, click the “Forgot your username” link from the portal login page, then enter the email address you used to register with WorkPro. An email will be sent to you confirming your username.

If you have forgotten your password, click the “Forgot your password” link from the portal login page. You will need to enter your WorkPro username, and an email will be sent to you with further instructions. If you cannot remember your WorkPro username, follow the steps outlined above.

Important note: If you have multiple WorkPro profiles using the same email address, you will need to contact WorkPro for this information.

What is a CAPTCHA code?

A CAPTCHA code allows WorkPro to verify that a human is trying to register, not an algorithm or robot.

When I submit my registration, it says invalid CAPTCHA code. What does this mean?

If your registration returns an invalid CAPTCHA code error, wait for the green tick before pressing submit on the registration.

Device support

Can I use WorkPro on my mobile phone?

You may use WorkPro on a mobile device, however, for the best experience, WorkPro is better accessed via a PC, laptop or tablet.

Important note: We are always improving WorkPro’s compatibility with mobile devices.

Which web browser should I use for accessing the WorkPro platform?

For the best WorkPro experience, we recommend using an up-to-date version of Google Chrome or Mozilla Firefox. We do not support Internet Explorer.

What happens next?

My police check has been referred. How long until I know the outcome?

It can take up to 20 business days to know the outcome of a referred police check.

I've just finished a module, what happens next?

Your recruiter/employer will receive an email notification advising them that you have completed the requested module.

Important note: There may be other modules or tasks that you need to compete. Please check the email sent by your employer or recruitment agency for details of any additional modules or tasks.

I completed a WorkPro module as part of a previous induction, do I need to do this again?

All successfully completed WorkPro modules are valid for two years. You may redo a module at any time – however this is only within two months of the expiry date.

WorkPro for Business

My subscription

Can I swap between agreements during a contract?

You can change your subscription level and add additional services at any time during your agreement period with no penalty.

Simply contact us to advise which package you would like to move to and additional services you’d like enabled. Upgrades can be made instantly so you can start using it straight away, or in your next billing cycle.

To discover which package is right for you, call us to discuss your business needs and we can help you decide!

Does a WorkPro subscription include ongoing support?

Every WorkPro subscription includes comprehensive training and ongoing support for your business as well as your users.

After your account is activated, we facilitate individual and group training sessions for your staff to get you up and running quickly. This can be delivered via webinar or in person, depending on your requirements. Training focuses on core WorkPro features and functions, as well as how your business can best implement WorkPro into current HR processes for a powerful streamlined solution.

WorkPro offers live phone and email support for clients and candidates to answer questions fast. Phone support is available from 8:30am to 6pm AEST.

What does implementation look like?

Getting started with WorkPro is simple – the platform integrates seamlessly into any current HR and onboarding process. Unlike other HR software, which can take three to six months to implement, you can start enjoying your new WorkPro dashboard and streamlining your compliance in a matter of hours!

WorkPro is an online cloud-based platform which means it can be accessed and managed anywhere, anytime with a single login and password. After activation, which can be done in a matter of moments, all features may be used straight away.

WorkPro can be used for business as a stand alone platform or as part of an integration with your existing HR software. See our marketplace for further details or contact your software vendor to ask about a WorkPro integration.

What services are included in a WorkPro induction?

WorkPro packages include full access to our modules library. Each subscription comes with training, live support for your business and users, and your own WorkPro dashboard to deliver, track and manage everything with ease.

The dashboard accesses staff profiles which store integrated records and results from every user footprint. An intuitive layout with powerful overviews and traffic light colour coding highlights critical items, enabling faster decision making.

The all-in-one platform streamlines workforce training and compliance, for company-wide reporting and control.

Can you configure WorkPro?

The WorkPro platform is fully customisable and configurable to help your business deliver, track and manage training and compliance, your way.

Configure your induction packages to enable easy requesting and establish a standard for your business. Find and report on the unique attributes of staff and candidates that makes sense for your business.

Add the customisation upgrade to use your brand identity on the platform and enhance user experience for your staff and candidates by uploading your own content. This includes a branded login page, your own logo across the platform, and the ability to fine tune inductions and eLearning to suit your specific business needs. Customisation also gives you the power to upload and host your own content, build your own modules tailored to your business, and change which modules are available for users in the library. Why build and maintain your own training platform when you can brand ours?

How many users can we have with our subscription?

WorkPro offers three subscription packages to suit businesses large and small.

The Bronze package (up to 150 users annually) is perfect for light use, Silver (up to 250 users) is a great mid-range option and the Gold package (up to 500 users) provides large businesses with the ability to meet the needs of larger workforces.

If you are looking for a 500+ user solution, we can tailor an Enterprise package that will match your exact requirements.

If you’re a small business looking for a flexible solution to get started, a casual WorkPro subscription can be selected which starts at just $24 per user.

What reporting is available via the WorkPro dashboard?

The WorkPro platform provides businesses with an all-in-one training and compliance solution for their workforce. This allows for powerful filtering and reporting.

You’re only one click away from a range of smart filters that can quickly check, monitor and track your workforce progress. Deep dive in on the data you need to make decisions fast, then run reports instantly to stay accountable and in control at all times.

Every footprint your candidate leaves in their online induction and eLearning, background check and document uploads can be found and used for reporting.

WorkPro information is stored in dynamic staff profiles which include records for each staff member across all services.

Candidate dashboard

How long does a candidate’s information appear in my dashboard?

Candidate details remain visible and searchable from your WorkPro dashboard unless they are deleted or archived. You can do this by clicking on the filtering function on your dashboard.

WorkPro automatically manages the secure storage, archive and destruction of sensitive reports and documents in line with government requirements. For this reason, results of background checks may not be accessed after a certain date. This ensures your business is compliant with auditing requirements for government and authority databases from which information is obtained.

For more information about document storage and time periods of results, please contact us.

How does WorkPro have access to instant work rights checks?

WorkPro integrates directly with Department of Home Affairs’ VEVO database so users can perform Work Rights Checks from inside the WorkPro platform, instead of logging in to VEVO every time. This service is available as part of our relationship with the Australian Government Department of Home Affairs.

Verifying work rights for overseas candidates is a legal obligation for all Australian employers, and a time and resources burden for HR departments everywhere.

WorkPro simplifies the process with an easy online system, including the ability to send bulk requests, and track and manage results under staff profiles via a single dashboard. Ongoing monitoring is critical, so we’ve made it easy by automating expiry notifications. Coupled with a robust filtering function, this means checking work rights is no longer an administrative burden.

How does WorkPro manage privacy?

WorkPro makes privacy of candidate and staff information simple for businesses by managing it for them.

All sensitive data is tracked, managed and stored in the WorkPro platform in line with Australian and New Zealand Privacy Acts. WorkPro ensures your HR department is compliant with current privacy laws.

WorkPro also manages the secure storage, archive and destruction of sensitive information and documents in line with government requirements. For this reason, results of background checks may not be accessed after a certain date. This ensures your business is compliant with auditing requirements from the Australian Criminal Intelligence Commission (ACIC), New Zealand Ministry of Justice (MoJ) and similar authorities from which checks are obtained.