Frequently Asked Questions

If you’ve previously registered for a WorkPro account, then you will have received a confirmation email from WorkPro advising your username and confirming your registration.
Please check your email inbox and/or spam/junk folder for this email.

If you forgotten your username, click on the ‘Forgot My Username’ link. If you have forgotten password, click the ‘Forgot My Password’ link. In both cases, you will need to provide the email address associated with your registration.

This will send you an email so you can find out and reset this information.

Important note: If you have multiple registrations with the same email address, you may need to contact WorkPro for this information.

A CAPTCHA code allows WorkPro to verify that it is a human trying to register, not an algorithm or robot.

If your registration is saying that it is an invalid CAPTCHA code, ensure that you wait for the green tick before pressing submit on the registration.

You can change your subscription level and add additional services at any time during your Agreement period with no penalty.

Simply contact us to advise which package you would like to move to  and additional services you’d like enabled. Upgrades can be made instantly so you can start using it straight away, or in your next billing cycle.

To discover which package is right for you, call us to discuss your business needs and we can help you decide!

Every WorkPro subscription includes comprehensive training and ongoing support for your business as well as your users.

After your account is activated, we facilitate 1-on-1 and group training sessions for your staff to get you up and running quickly. This can be delivered via

webinar or in-person depending on your requirements. Training focuses on core WorkPro features and functions, as well as how your business can implement WorkPro into current HR processes for a powerful streamlined solution.WorkPro offers live phone and email support for clients and candidates to answer questions answered fast. Phone support is open extended hours from 8am – 8pm

Getting started with WorkPro is simple and the platform integrates seamlessly with any current HR and onboarding process. Unlike other HR software, which can take 3-6 months to implement, you can start enjoying your new WorkPro dashboard and streamlining your compliance today in a matter of hours.

WorkPro is an online cloud-based platform which means it can be accessed and managed anywhere, anytime with a single login and password. After activation, which can be done in a matter of moments, all features can be used straight away.

WorkPro can be used for business as a stand-alone platform or as part of an integration with your existing HR software. See our Marketplace for details or contact your software vendor to ask about a WorkPro integration.

WorkPro packages all include full access to the broad modules library. Each subscription comes with ongoing support and training, live support for your business and users, and your own WorkPro dashboard to deliver, track and manage it all with ease.

The dashboard accesses staff profiles which store integrated records and results from every footprint your users make. An intuitive layout with powerful overviews and traffic light colours highlights the critical items and makes decision making faster.

The all-in-one WorkPro platform makes puts all of your workforce training and compliance in one place for company-wide reporting and control like never before.

The WorkPro platform is fully customisable and configurable to help your business deliver, track and manage training and compliance your way.

Configure induction packages that makes for easy requesting and establishing a standard for your business. These allow you to find and report on the unique attributes of staff and candidates that make sense to you.

Add the customisation upgrade to use your brand identity on the platform and enhance user experience for your staff and candidates by uploading your own content. This includes a branded login page, your own logo across the platform, and the ability to finely tune inductions and e-learning to suit your specific needs.

Customisation gives you the power to upload and host your own content, build your own modules tailored to your business, and change which modules are available for users in the library. Why build and maintain your own training platform when you can brand ours?

WorkPro offers three subscription packages to suit businesses large and small.

The Bronze package (up to 150 users annually) is perfect for light use, Silver (up to 250 users) is a great medium option and the Gold package (up to 500 users) provides large businesses with the quantity needed for big workforces. If you are looking for a 500+ user solution, we can tailor an Enterprise package that will match your exact requirements.

If you’re a small business looking for a flexible solution to get started, a casual WorkPro subscription can be selected which starts at just $24 per user.

The WorkPro platform provides businesses with an all-in-one training and compliance solution for their workforce. This allows for powerful filtering and reporting.

You’re always one click away from a range of smart filters to quickly check, monitor and track your workforce progress. Deep dive on the data you need to make decisions fast, then run and print reports instantly to stay accountable and in control at all times.

Every footprint your candidate leaves in their online induction and e-learning, background checks and document uploads can be found and used for reporting.

WorkPro information is stored in dynamic staff profiles which include all records for each staff member across all services.

Microsoft’s Internet Explorer 11 Lifecycle FAQ page can be found here: https://support.microsoft.com/en-au/help/17454/lifecycle-faq-internet-explorer

Why has WorkPro ceased support for Internet Explorer 11?

WorkPro is committed to delivering the latest powerful online technology to our customers, along with developing new products that make compliance and business protection simple. It is therefore necessary for WorkPro to discontinue support for Internet Explorer 11 (IE11). The once popular browser is simply outmoded, outdated, and nearing the end of its service life. It is not possible to deliver enhanced functionality to our customers if we continue to develop for IE11.

You can find further information about Microsoft’s Lifecycle Policy for Internet Explorer here: https://support.microsoft.com/en-au/help/17454/lifecycle-faq-internet-explorer

It is possible the WorkPro platform will continue to work for a few months, despite support having ceased in February 2019. However, WorkPro cannot guarantee this, and functionality, compatibility and usability issues that arise with Internet Explorer 11 will not be fixed.

Yes, IE11 is the last major version of Internet Explorer.

As of late 2018, usage of Internet Explorer 11 has continued to drop to the point that IE11 now accounts for less than 10% of WorkPro users. In the same period of time, Chrome has increased in popularity from 21% to 33% of our users. Additionally, IE11 usage has continued to drop to below 5% of users in Australia, and less than 3% of users globally.

Here at WorkPro we understand that some businesses may still have IE11 set as their primary browser by default (for example, government departments, banks and financial institutions). We encourage these businesses to make an informed and timely business decision relating to browser usage. It is likely that your place of business already has a contingency plan in place, and we recommend that – in the first instance – impacted users liaise with their information technology support team for advice.