Worker Safety Contact Centre

Worker Safety Contact Centre

This module outlines Call Centre risks and controls, and office safety procedures and requirements. It includes:

  • An examination of Emergency Response
  • Office ‘Housekeeping’
  • Safety within the Office
  • Workstations
  • Manual Handling
  • Office Security
  • Aggression Response
  • Fatigue
  • Earphone ‘Acoustic Shock’
  • ‘Hot-desking’
  • Headset Hygiene
  • Workplace stress, including a definition, common causes, how to identify and manage workplace stress and some helpful tips.

 

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