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Terms & Conditions

This Site (‘site’) is owned by Risk Solutions Australia Pty Ltd (t/as WorkPro) ABN 66 113 726 033 (WorkPro). Use of this site is subject to the following terms and conditions of access and use of the Site (‘Terms of Access’). By accepting and registering on the site you represent that you have read, understood and accept these Terms of Access.
WorkPro reserves the right, at our discretion, to update or revise these Terms of Access. Please check the Terms of Access periodically for changes. Your continued use of this site following the posting of any changes to the Terms of Access indicates your acceptance of those changes.


Upon receipt of a Token from an organisation, by completing the WorkPro sign-up process and entering the Token provided to you, you permit a representative from that organisation to:

  • Access any training/induction module that has been completed by you;
  • View and validate your Australian citizenship and if you are non-Australian citizen, check your rights to work in Australia through the Department of Home Affairs Visa Entitlement Verification Online (VEVO);
  • Process and view the result of a background and probity check if you have completed an application within the site and provided your express and informed consent;
  • View any licence/ticket/document that is uploaded to your profile unless you have elected to lock the document from being viewed.

Additionally, you accept that the site will send automatic alerts to re-check information or of an expiry of a background check or licence/ticket or document.

You understand that by providing your unique WorkPro Candidate Identification Number (CIN) to a licenced WorkPro company in the future, that you grant that person or organisation permission to access and validate information contained in your WorkPro profile.

You understand that if an organisation requires a background or probity check to be completed and processed, that you will need to provide your express informed consent for every check via electronic or wet signature and upload identification and other relevant documentation prior to the check being submitted.

You give permission for WorkPro to send an email/mobile alert to you to remind you of a process that may need to be updated from time to time.


WorkPro may request personal details in compliance with the Australian Privacy Principles (APP’s), New Zealand Information Privacy Principles (NZ IPP’s) and General Data Protection Regulation (EU) 2016/679 (“GDPR”) as amended and meets the requirements of the privacy requirements that covers the collection, use and disclosure and secure management of personal information.

WorkPro trains its staff to respect the confidentiality of information and the privacy of individuals and regard breaches of your privacy very seriously and any breach will result in disciplinary action being taken, dependent upon severity. WorkPro has appointed a Privacy Officer to ensure that the management of your personal information is in accordance with this policy and the relevant Privacy Acts.


Protecting your privacy and the confidentiality of your personal information within your WorkPro profile is fundamental to WorkPro. We take great care with the information we hold about you.  All information stored electronically is password protected.

Our aim is to ensure that any details are securely protected from misuse, loss, and unauthorised access, modification or disclosure by way of maintaining:

  • Physical security by preventing unauthorised access to our premises
  • Computer network security including password security to prevent unauthorised access
  • Communication security
  • Limiting the access to authorised staff and contractors of WorkPro
  • When the information is no longer needed we will take reasonable steps to destroy or de–identify personal information.

Only by providing your WorkPro identification numbers (CIN), will you give an employer/person permission to view your WorkPro profile. At all times you are able to alter, delete or add personal information.
It is your responsibility to ensure that your WorkPro identification details, including username, password and remain confidential.


WorkPro is a platform as a service solution which has been purpose-built to assist employers to meet their legal compliance obligations and streamline the engagement process for candidates.  Services include:

  • A broad range of job and industry-based induction and e-learning modules;
  • A broad range of national and international background and probity checks;
  • Citizenship and Australian work rights check;
  • Licence and document management function.

Services are designed to ensure the security and protection of the individual’s personal information by giving each individual control over who may access their information. The service is initiated by an organisation (customer). Once a person has signed-up on the WorkPro platform, they may share their digital profile with another organsation by sharing their WorkPro Candidate Identification Number (CIN) which are provided upon registration.

Your personal and sensitive information may be used in connection with:

  • Checking and verifying your rights to work in Australia through the Department of Immigration and Border Protection’s (DIBP) Visa Entitlement Verification Online (VEVO) if necessary
  • Results of background and probity check results captured through Government Authorised and Regulatory Bodies within Australia and Overseas if you have provided informed consent
  • View results of the tests from the training modules undertaken
  • View licence/induction/ticket and document information
  • To communicate with you
  • Statistical purposes and statutory compliance requirements
  • As part of our security requirements to provide you with telephone and email support.

Regarding and if applicable, the outcome of an Australian Nationally Coordinated Criminal History Check (NCCHC) which is obtained by WorkPro and provided to the requesting organisation (following your consent) is deemed sensitive and is secured and stored from unauthorised access and destroyed in accordance with the Australian Criminal Intelligence Commission (ACIC) requirements, including ensuring records are only held for a period of 90 days, unless otherwise required.

You have the right to correct your personal information at any time if it is inaccurate, incomplete or out of date, and you have the responsibility to ensure that your information remains accurate.



  • make no representation and give no warranty that the operation of workpro.com.au will be uninterrupted or error-free
  • to the full extent permitted by the law, are not liable to you for loss of any kind, including damages, costs, interest, loss of profit or special loss or damage arising from your use of the platform that relates to the outcome of the residency status check, nor are we liable to indemnify you against any liability or alleged liability of you to any other person howsoever arising, save only any express condition, warranty, indemnity or term given by us

 You acknowledge that:
workpro.com.au is provided and delivered to you “as is”. To the maximum extent permitted by law:

  1. all express or implied conditions and warranties on our part in relation to any goods or services to be supplied by us or promoted on this web site are hereby excluded; and
  2. subject to clause 3 below, we will not be responsible for or liable to you or any other person in respect of any liabilities, claims, actions, proceedings, demands, expenses, costs, loss or damage of whatsoever description and however arising which you or any other person may pay, suffer, incur or be liable for, arising directly or indirectly from or in connection with:
    (a) the use of workpro.com.au by you or any other person;
    (b) any failure of workpro.com.au to perform in accordance with your expectations or requirements    
  3. nothing in this disclaimer, however, will be interpreted as excluding, limiting, modifying, restricting or altering any liability of us that exists by operation of law and which cannot be excluded, limited, modified, restricted or altered. To the extent that the provisions of this disclaimer are otherwise inconsistent with any such law, such provisions will be read and interpreted as being subject to any such law.


You must indemnify WorkPro and each of its officers, employees, contractors and agents against all damage, losses, liabilities, claims, expenses and costs (including without limitation legal costs on a full indemnity basis) however arising which any of them may pay, suffer, incur, or otherwise be liable for, arising directly or indirectly as a result of, or in connection with any of the following:

  1. failure by you to ensure information provided by you is accurate and lawful
  2. that any induction and training modules assigned to you will be completed by you within WorkPro and are not completed by anyone else on your behalf (you warrant that you have undertaken such modules independently and that should it be identified that this is not the case that you will subject yourself to the full force of the law for breach and fraud.)
  3. any negligent act or failure to act by you
  4. any claim, suit or other action made or brought against WorkPro or any of its officers, employees, contractors or agents (at common law, in equity or under statute or otherwise) by any person (including an insurer), arising directly or indirectly from or in connection with any person who suffers personal injury or death or any loss or damage including property damage directly or indirectly in connection with any of the matters referred to in paragraphs (1) to (3) above

General Rights

You have access to your own personal information held in WorkPro, and you can update, edit or request to have your profile deleted at any time.

If your profile is deleted as a user of the WorkPro service, it does not automatically entitle you to have all of your personal information permanently deleted from the WorkPro system. Some personal information may continue to be used, disclosed, or otherwise processed for a lawful purpose including meeting WorkPro’s and Customer’s retention and reporting obligations.

If you are seeking to delete your profile, be informed about what personal information is held about you, and what data is retained following deletion of your profile, contact privacy@workpro.com.au.

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