Evaluating Soft Skills in Hiring: Strategies for HR Teams

While technical expertise is crucial for job performance, soft skills often determine long-term success. Traits like communication, teamwork, adaptability, and problem-solving are essential across industries, yet they can be challenging to measure objectively.

As organisations shift towards skills-based hiring, recognising and evaluating intangible skills becomes more important than ever. In this blog, we explore effective strategies for assessing soft skills and how WorkPro supports HR professionals in making informed hiring decisions.

The Importance of Soft Skills in the Workplace

Soft skills complement technical expertise, enabling employees to collaborate effectively, navigate challenges, and drive innovation. According to LinkedIn’s Global Talent Trends report, 92% of talent professionals believe soft skills are as important—or more important—than hard skills in determining job success.

Soft skills are especially critical in customer-facing roles, leadership positions, and team-based environments. For example, a technically skilled software developer who lacks communication and teamwork may struggle in a cross-functional setting, impacting productivity and morale.

How to Recognise and Evaluate Soft Skills

Behavioural Interviews

Asking situational questions helps recruiters assess how candidates have demonstrated soft skills in past experiences. Examples include:

“Can you describe a time when you resolved a workplace conflict?”

“Tell me about a situation where you had to adapt quickly to change.”

Situational Judgement Tests

Presenting candidates with real-world scenarios and evaluating their responses is a structured way to gauge problem-solving, decision-making, and adaptability.

WorkPro’s Role in Supporting Soft Skills Evaluation

While WorkPro does not directly assess soft skills, it helps organisations streamline compliance management, ensuring HR professionals can focus on hiring for capabilities. Through WorkPro’s automated background checks, eLearning, credential management and compliance monitoring, HR teams can efficiently manage their workforce compliance requirements while prioritising a holistic hiring approach.

Soft skills play a vital role in workforce success, yet they are often overlooked in traditional hiring processes. By implementing structured evaluation methods and leveraging smart workforce compliance and onboarding solutions, HR professionals can focus on hiring for capability and long-term potential.

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Background Checks in the Childcare sector : A Wake-Up Call for the Sector

By Ziggy Dequito • September 4, 2025

Background Checks in the Childcare sector : A Wake-Up Call for the Sector The early childhood sector is under national scrutiny again. This time, it's not just policy driving change, but public outcry. On 20 August 2025, Victoria released findings from its rapid review into early childhood safety, following disturbing revelations of serious abuse at multiple childcare services (The Guardian). The review found systemic failures in background screening and regulatory enforcement, prompting the state to announce a major overhaul of its child safety laws. Among the key issues: a childcare worker with a history of criminal behaviour was cleared to work, and multiple abuse allegations were mishandled due to poor internal reporting systems (ABC News). The Victorian Government has accepted all 21 review recommendations, including increased unannounced inspections, faster suspension powers, and mandatory public disclosure of breaches (Wyndham TV). While this latest case occurred in Victoria, the same risks exist elsewhere. That’s why the national reforms introduced earlier this year — from harmonised Working with Children Checks to compulsory child protection training — are more than just updates. They’re essential safeguards. With greater legal consequences for non-compliance, now is the time for childcare providers to ensure their employee screening, training, and reporting systems are watertight — because families, regulators, and the law are watching.