WorkPro’s
Digital Identity Solution
A Positive Step Forward in Secure, Authenticated, Candidate Vetting
Many businesses rely on manual methods to collect, validate, process and monitor applicant documentation. We know these methods are prone to human error that cause hiring delays, and lead to inefficiencies and security vulnerabilities.
So, we’re changing things, harnessing the power of AI to automate and optimise critical hiring and compliance workflows to ensure speed to hire and accuracy in candidate verification.
Our AI-powered solution combines advanced Document Analysis, Document Verification (DVS), Biometric Facial Verification, and the Identity (ID) Vault. This creates a frictionless, highly secure and automated screening and validation process that reduces risks and improves business and recruitment efficiency while safeguarding against identity fraud.
SMART SCREENING WORKFLOW
Document Analysis
Many organisations rely on manual entry or require candidates to input identity document details and upload copies of documents such as birth certificates, passports, or driver licences—an error-prone and time-consuming process. Powered by Microsoft AI, WorkPro’s Document Analysis solution automates this process by instantly extracting relevant information directly from the uploaded documents, reducing errors and speeding up verification.
Biometric
WorkPro’s Biometric Facial Verification solution adds a critical layer of security by performing a "liveness test" to confirm that the person is who they claim to be. It verifies facial characteristics against a photo ID document, significantly reducing the risk of identity fraud.
Document Verification Service (DVS)
Once the information from the document has been extracted, WorkPro’s DVS instantly validates the identity document against Federal Government database records to verify its authenticity in real-time.
ID Vault
WorkPro’s ‘ID Vault’ is designed to secure validated candidate identity documents. Its end-to-end encryption provides assurance for an individual that their documents are stored and managed appropriately and they are in control of who has access to them. For organisations, it reduces the need to retain sensitive documentation, offering a streamlined solution for document access and management.
The ID Vault logs all actions related to document handling and ensures the timely destruction of documents when no longer needed, complying with legal frameworks like the Privacy Act, Health Act, and WorkPro's government accreditation for privacy and data protection standards.
DOCUMENT ANALYSIS
WorkPro’s Document Analysis via Microsoft’s AI technology automates the verification and extraction of data from identity documents, including passports and birth certificates. This reduces manual workload, minimises human errors and accelerates the hiring process so HR professionals can focus on strategic initiatives rather than administration. Combining document analysis with DVS adds further efficiency, streamlining the verification process.
DOCUMENT VERIFICATION SERVICE (DVS)
WorkPro is an accredited Gateway Service Provider of the Attorney-General’s Document Verification Service (DVS), which allows us to verify identity in real-time. This is done by cross-checking their identity documents—such as passports or driver licences—against government records.
For HR teams, talent managers, and staffing agencies, DVS provides an instant, reliable, and consistent verification process that meets stringent compliance requirements. By eliminating manual errors and guesswork associated with traditional document checks, DVS offers peace of mind, ensuring that only genuine and verifiable documents are used during the hiring process and throughout ongoing employment.
BIOMETRIC FACIAL RECOGNITION
Biometric Facial Recognition confirms that the individual submitting the document is the same person depicted in it. This is done through a ‘liveness test’, which involves verifying the image and comparing them against the identity document provided.
For recruiters, this means no longer needing to rely solely on documents to verify identity or physically seeing the candidate - now they can be confident that they are onboarding the right person, every time. This advanced verification system significantly reduces the risk of identity fraud and ensures that only legitimate candidates proceed to the final verification step.
ID VAULT
WorkPro's ID Vault is a secure platform that provides maximum security with end-to-end encryption, complies with GDPR and privacy regulations, and maintains a comprehensive audit trail with logs and actions. The eligible documents processed through Document Analysis and validated against the Australian government’s DVS for authenticity will be automatically stored in the ID Vault. This ensures your candidate and employee data is securely stored in one place, significantly reducing security risks within your organisation, giving you and your team peace of mind.
Seamless, Streamlined & Secure Solution
WorkPro’s background check solutions integrate Document Analysis, DVS, Biometric Facial Recognition, and the ID Vault into a robust, efficient, and secure hiring process:
- Document Analysis automates and verifies the extraction of key data from uploaded documents, reducing manual errors and accelerating the verification process.
- DVS validates these identity documents against Federal Government database records, ensuring their authenticity and confirming the candidate’s identity.
- Biometric Facial Recognition adds an extra layer of security, verifying that the individual submitting the documents matches the photo in the identity documents.
- Finally, all verified and eligible documents are securely stored in WorkPro’s ID Vault, which provides end-to-end encryption, audit logs, and expiry notifications to ensure compliance and security.
This combined process delivers a fast, secure, and highly reliable solution, minimising the risk of fraud while helping businesses meet the highest standards of compliance.
Frequently Asked Questions
What does a digital identity solution help an employer confirm?
A digital identity solution helps an employer confirm that a person is who they claim to be by checking identity information, validating documents, and reducing the risk of impersonation or false records. It supports safer hiring, onboarding, and compliance processes where identity assurance matters.
Why is digital identity verification important in recruitment and workforce compliance?
Digital identity verification is important because many workforce checks depend on accurate identity information at the very start of the process. If identity is not confirmed properly, other checks linked to that person may be less reliable or may create compliance and security risks.
What is the difference between document capture, document verification, and biometric identity checking?
Document capture is the process of collecting identity documents and reading the information on them. Document verification is the process of checking whether those documents appear valid against trusted records or verification systems. Biometric identity checking adds another layer by helping confirm that the person submitting the document matches the identity shown on it.
What kinds of identity risks can a digital identity solution help reduce?
A digital identity solution can help reduce risks such as false identity claims, document tampering, impersonation, manual data entry errors, and poor handling of sensitive identity records. It is especially useful where identity needs to be confirmed before other screening or onboarding steps can be relied on.
How does a digital identity solution support privacy and data protection?
A digital identity solution should support privacy and data protection by using secure storage, controlled access, encrypted handling of sensitive records, and clear audit trails showing how identity information has been used. Good identity processes are not only about verification, but also about how identity records are protected over time.
Why does secure identity storage matter after a person has been verified?
Secure identity storage matters because identity documents remain highly sensitive even after verification is complete. A business needs to control who can access those records, reduce unnecessary duplication, and keep evidence in a way that supports privacy, governance, and audit requirements.
How can a digital identity solution improve hiring and onboarding efficiency?
A digital identity solution can improve hiring and onboarding efficiency by reducing manual document handling, limiting repetitive data entry, and making it easier to complete identity-related checks in a more consistent way. This can help employers move candidates through screening with fewer delays and less administrative effort.
What should employers consider before relying on a digital identity result?
Employers should consider how the identity was checked, whether the result is current, what level of verification was applied, and whether the process aligns with the organisation’s risk profile and compliance obligations. Identity verification should support decision-making, but it should also fit within a broader and well-controlled process.
How does digital identity verification support other workforce checks?
Digital identity verification supports other workforce checks by helping ensure that the person being screened is correctly matched to the records being reviewed. This can strengthen the reliability of background checks, work rights checks, licence checks, and other compliance processes that depend on accurate identity.
What should a business look for when choosing a digital identity process?
A business should look for a process that supports accurate verification, secure record handling, controlled access, clear audit trails, and practical integration into hiring or compliance workflows. The main issue is not just confirming identity once, but managing identity evidence in a way that remains secure and useful over time.
How does digital identity verification support larger workforces or ongoing workforce compliance?
For larger workforces, digital identity verification helps create a more consistent way to collect, verify, and manage identity records across different teams or locations. It can also support ongoing compliance where identity-linked records, expiry dates, or repeat checks need to be monitored over time.
Why does candidate trust matter in a digital identity process?
Candidate trust matters because identity verification requires people to provide highly sensitive personal information. A clear, secure, and well-managed process helps candidates feel more confident that their information is being handled appropriately and only accessed by authorised people.
