Probity Check Essentials

WorkPro is committed to helping business easily administer national and global background and probity checks to assist with timely hiring and robust compliance management


We achieve this with a simple on-line application process and a network of accredited data sources or Partners across the Globe. This resource is designed to give insight into the process, highlight any known delays in country and provide information about checks available, data sources and a guide for prices and turnaround times. 

Download a copy of the Check Catalogue that includes a definition of the check, data sources and a guide for turnaround time (for Australia).

Download Background Check Catalogue

Download a copy of the Guide that gives you and your Teams an overview of the cost of a check and a guide of turnaround time.

Download Price Guide

WorkPro offers flexibility to manage most probity checks in a secure end-to-end online platform. (The exception is International Police Checks, and we are currently designing a workflow that will integrate this check.)


Once checks are requested from the platform, the candidate will log in to their compliance profile and enter personal details, and where required upload identity documents, and provide electronic consent.


You are then invited into the platform to select the countries you’d like the data checked, or qualifications or employment validated. You’ll see the cost for each check in the portal so you can make a financial and risk assessment.


Once submitted, our vetting team will check the application and the identity and submit the check for immediate processing.


Once the check is finalised, you’ll receive an automated email to the platform to view/download the check.

WorkPro is accredited to access certain databases, and partners with probity check specialists in some countries to get access to other databases or sources of information.


We are provided with a guide for typical turnaround times which is included in our Catalogue. We ask you to use these times as a guide only as we are not in control of the process, and in many cases, the check is manual, so the chain of events can be elongated depending on the availability of personnel to conduct the check.


We have designed and implemented as many automated workflows as possible to ensure we are able to finalise your check in a timely manner. We also work with our appointed partners and Agencies to minimise delays and exceeded timeframes and strive to have all checks finalised in a sensible timeframe.

RFI’s 


We make every effort to gain all the required information during the application process, but from time to time, we are requested to gain further details to finalise the check. 


Probity checks are an evolving landscape and quite often we won’t know if there is further information required until after a check is submitted. 

If we receive an RFI, we’ll contact you within a matter of hours of us receiving it to minimise delays. We ask that you work promptly with your candidate to gain the additional information as quickly as possible and return it to us. 


The WorkPro platform sends you automated reminders every 48 hours if the RFI remains outstanding, aimed at finalising the check in a timely manner. If we do not receive a response after 4 attempts, the check will be automatically cancelled, and you will be billed 100% of the original check price. 

Please note that any delays in responding will delay finalising the check, and the originally quoted turnaround time is voided for all requests for information. 


Requesting to Withdraw a Check 


There may be times when you need to withdraw a check after it has been submitted for processing. 


Whilst we take every effort to minimise cancellation fees, once the check is submitted, processing commences which means fees may apply for the withdrawn check, depending on when you advise you would like to withdraw it. This link outlines details of cancellation fees that will be applied to your account in the next billing period.

Some probity checks may be delayed if there is manual processing involved. This delay depends on the check and country.

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