Responsible Serving of Alcohol (RSA)
This module explores the core responsibilities of alcohol service, preparing hospitality staff to serve customers responsibly while meeting legal and workplace requirements. It provides the practical skills and awareness needed to promote safe consumption and maintain a professional standard of service.
Learning outcomes include:
Legal Requirements and Obligations: Understand state and territory laws on alcohol service, the responsibilities of licensees and staff, and the consequences of non-compliance.
Identifying Minors: Learn how to check ID correctly, recognise fake identification, and confidently refuse service to underage patrons.
Managing Intoxication: Recognise the early and advanced signs of intoxication, and apply strategies to refuse service safely and respectfully.
Preventing Harm: Explore ways to minimise alcohol-related harm by monitoring consumption, offering alternatives such as food and water, and engaging in responsible promotions.
Handling Difficult Situations: Develop skills to de-escalate conflict, communicate assertively, and maintain a safe and welcoming environment for all patrons.
House Policies and Workplace Standards: Understand the importance of venue-specific policies, teamwork, and reporting obligations to ensure consistent and compliant alcohol service.
By completing this training, hospitality workers will be equipped to serve alcohol responsibly, comply with legal obligations, and contribute to safer social environments.
Jobs where this module is commonly used
Bartender
Waitstaff (licensed venues)
Bottle Shop Attendant
Event Staff
Security Staff (licensed venues)
Hotel/Resort Staff
Companion Modules for Responsible Serving of Alcohol (RSA)
Package Responsible Serving of Alcohol (RSA) with
other eLearning modules with our flexible pricing.
WorkPro’s eLearning library features over 60 courses, including Responsible Serving of Alcohol (RSA). You can build tailored learning pathways by combining this with other relevant modules. Delivered on demand through our LMS, each course includes certification, progress tracking, and automated reminders for upcoming expiries. Designed to reflect current legislation, the content helps ensure your team stays compliant. With flexible pricing options, the RSA module offers a streamlined, accessible training solution for your business.
