What Is a Qualification Verification?

A qualification verification is the process of confirming a candidate’s stated academic qualification against records held by the issuing education provider or an authorised verification source. It provides evidence that the qualification information supplied by a candidate is accurate, supporting recruitment decisions and workforce compliance.

To manage qualification verification effectively, organisations need a controlled workflow that captures candidate consent, verifies information against an authoritative source and records the outcome. This creates a consistent screening record that can be tracked and reviewed when required.

Why Qualification Checks Matters Across Industries

Qualification verification supports recruitment governance wherever academic credentials influence whether a person is suitable or eligible for a role.

Across industries, employers rely on qualification verification to confirm candidates meet the requirements of a role. A qualification claim accepted without verification can create additional risk if the information later proves inaccurate.

HR and recruitment teams also need visibility over whether required checks have been initiated, where each check sits in the process, and whether an appropriate result has been received before the candidate progresses.

Qualification verification creates a reliable screening record, giving recruitment and compliance teams evidence that can be reviewed when required.

Why would you conduct a formal qualification verification?

Accepting a qualification certificate or transcript from a candidate is perfectly legitimate as part of a recruitment process, except that the document can be fraudulent.

As generative AI makes it easier to create convincing qualification certificates, transcripts and even details for institutions that do not exist, relying on documents at face value creates significant risk. Hiring someone without verifying their qualifications can expose an organisation to capability gaps, safety incidents, regulatory breaches, reputational damage and costly hiring decisions. Verification directly with a trusted source provides confidence that the qualification, institution and candidate record are legitimate.

How Does the WorkPro and My eQuals Qualification Check Process Work?

The partnership verifies qualifications against trusted records within the WorkPro workflow.

A customer initiates a qualification check candidate request through WorkPro. The candidate accepts the invitation, and enters the educational institution, conferral year, award, name at the time of the award, date of birth, evidence of a name change (if required), along with evidence of the qualification

The submitted information is checked against the available official record and the check outcome automatically uploaded against the candidate record in the customers WorkPro instance. For universities integrated with My eQuals, results are typically returned within minutes.

Which Institutions Are Currently Integrated With My eQuals Verification?

My eQuals connects more than 100 education providers across Australia and New Zealand. Within that network, currently 20 institutions are integrated for instant qualification validation. 

The 20 currently integrated institutions are:

• The University of Auckland
• Auckland University of Technology
• Griffith University
• RMIT University
• University of the Sunshine Coast
• Charles Darwin University
• The University of Western Australia
• Bond University
• Curtin University
• University of New England
• Edith Cowan University
• La Trobe University
• Monash University
• The University of Sydney
• Flinders University
• Deakin University
• Auckland Institute of Technology
• University of Southern Queensland
• Australian Catholic University (ACU)
• University of Newcastle

These 20 institutions represent more than 80% of the qualification checks My eQuals has conducted over the past 12 months.

For education providers outside the directly integrated group, employers can still submit a qualification check through WorkPro, which is then managed through our third party partner using the existing verification process. This includes international qualifications.

Where Qualification Check Delays and Process Gaps Occur

Traditional qualification checks primarily depend on an institution responding to an individual request, which makes turnaround times difficult to predict.

Manual follow-up can add further administrative work. Hiring teams need to monitor institution responses and outstanding requests alongside other screening requirements, increasing the risk of delays or fragmented records.

Direct access to authoritative qualification data streamlines this process for supported records. Through My eQuals, eligible qualification claims can be checked against certified academic records at the source.



WorkPro’s partnership gives employers access to this capability within their existing screening process, helping reduce the need for separate verification tools and workflows.

Manual vs System-Based Qualification Checks

Manual qualification checks can involve individual enquiries, institution follow-up and transferring results into recruitment or compliance systems. Each additional administrative step makes it harder to maintain consistent oversight, particularly for high volume screening and recruitment needs.

A system-based workflow provides greater process consistency because requests, candidate participation, verification status and outcomes can be managed through defined steps.

A single qualification checking workflow also allows the appropriate verification pathway to be applied according to the institution involved. Recruitment teams can manage qualification checks alongside other screening requirements while maintaining central visibility over progress and outcomes.

For workforce operations teams, this creates a consistent approach across an organisation, business unit, hiring team or projects, while supporting clearer governance over screening activity.

When Is Qualification Verification Most Critical?

Qualification verification is particularly important when an academic credential forms part of an organisation’s criteria for role suitability, professional capability, contractual requirements or workforce compliance.

The appropriate point for verification depends on an organisation’s recruitment controls, but checks are commonly incorporated into pre-employment screening before a candidate is cleared to commence a role.



High-volume and decentralised recruitment environments can particularly benefit from a standardised process. A defined workflow helps organisations apply qualification verification consistently across recruiters, sites and business units while maintaining visibility over each check.

Building Qualification Checks Into a Controlled Screening Workflow

Effective qualification verification requires clear control over how checks are initiated, candidate consent is obtained, results are monitored, and evidence is stored and secured.

System-triggered processes can reduce dependence on recruiters remembering individual administrative steps. A defined workflow creates a repeatable path from the verification request through candidate action and final result.

Tracking provides automated reminders for an outstanding task, a strong audit trail of screening activity, and provides authorised teams visibility over outstanding and completed requirements. This visibility helps organisations demonstrate that screening controls have been followed consistently across hiring projects, sites or business units.

Centralisation reduces process variability by allowing qualification verification to sit alongside other background checks and workforce compliance requirements. Recruitment and compliance teams can manage screening from a common operational environment and maintain clearer oversight of candidate readiness.

How WorkPro Supports Qualification Checks

WorkPro’s partnership with My eQuals brings trusted Australian and New Zealand qualification verification into WorkPro’s existing background screening workflow.

My eQuals provides access to certified academic records from participating education providers, while WorkPro manages the verification workflow from candidate consent through to the final result.

Where a qualification cannot be completed through the direct My eQuals pathway, WorkPro can continue the check through our existing qualification check process using our alternative workflow and third-party partners. This allows employers to manage local and international qualification checks through a consistent screening workflow.



Qualification checks can also be managed alongside other WorkPro background screening and workforce compliance requirements, giving HR, recruitment and compliance teams central visibility over candidate screening and readiness.

Frequently Asked Questions

What is the WorkPro and My eQuals partnership?

WorkPro has partnered with My eQuals to integrate Australian and New Zealand qualification verification into WorkPro’s background screening workflow. My eQuals provides access to authoritative academic records, while WorkPro manages the verification request, and follow-up, secure data collection and storage, and privacy obligations. My eQuals has appointed WorkPro as its preferred verification check partner.

How quickly can a qualification be verified through the WorkPro/My eQuals integration?

Qualifications from the Australian and New Zealand tertiary education providers directly integrated with the verification service can typically be verified within minutes once the candidate has supplied the required information and provided consent. 

How does a candidate complete a qualification check?

A WorkPro customer initiates a qualification check candidate request through WorkPro. The candidate accepts the invitation, and enters the educational institution, conferral year, award, name at the time of the award, date of birth, evidence of a name change (if required), along with evidence of the qualification

The submitted information is checked against the available official record and the check outcome is automatically uploaded against the candidate record in the customers WorkPro instance. For universities integrated with My eQuals, results are typically returned within minutes.

What does a Partial or No match qualification result mean?

A ‘Partial Match’ means the submitted details align except for a complete full-name match. ‘No Match’ means the submitted information could not be verified against the available record. This could mean that the qualification is fabricated, but neither result automatically establishes that a qualification claim is incorrect because circumstances such as name changes or data-entry differences can require further investigation. This result does however allow you to probe the candidate and re-submit the check for verification once the data is corrected.

Can international qualifications still be checked through WorkPro?

WorkPro supports qualification checks locally and globally. The My eQuals integration provides a rapid verification pathway for supported Australian and New Zealand qualifications, while qualifications outside the direct integration can continue through WorkPro’s established workflow, process and third-party partners

Is candidate consent required for qualification checks?

Express candidate consent forms part of WorkPro’s qualification verification workflow. The candidate must provide consent before their information is submitted for verification. Capturing consent within the screening workflow provides a clear governance control for handling personal information during the qualification check.

Can qualification checks be incorporated into broader background screening?

WorkPro brings together a broad range of qualification checks to be managed alongside other background screening and workforce compliance activities. A centralised workflow gives recruitment and compliance teams visibility over screening progress and results, supporting consistent process control and reducing reliance on separate systems or manual tracking.

Which Australian and New Zealand education providers are covered by My eQuals?

My eQuals connects more than 100 education providers across Australia and New Zealand. The following institutions are currently directly integrated with My eQuals for qualification verification through WorkPro, with results typically returned within minutes:

• The University of Auckland
• Auckland University of Technology
• Griffith University
• RMIT University
• University of the Sunshine Coast
• Charles Darwin University
• The University of Western Australia
• Bond University
• Curtin University
• University of New England
• Edith Cowan University
• La Trobe University
• Monash University
• The University of Sydney
• Flinders University
• Deakin University
• Auckland Institute of Technology
• University of Southern Queensland
• Australian Catholic University (ACU)
• University of Newcastle

These institutions represent more than 80% of the qualification checks My eQuals has conducted over the past 12 months. The number of institutions available for direct verification will continue to grow.